Shipping
🚚 General Shipping Policy
- We cannot ship to a non-residential address or PO Box except for rural and remote regions in Canada.
- We need to verify your identity if the shipping address mismatches your billing address. Both your mobile phone number and email address are required to complete the verification.
- We care your instruments like you do. Unlike other dropshipping sellers, all our order is directly shipped from our warehouse in Canada or the US. Our staff make sure every order is in good shape before packaging.
In order to prevent any possibilities of spread-out, we require all employee sanitize before picking, handling and packaging, although your destination country may have already announced the end of pandemic.
📦 Standard Shipping - Handling and Delivery Time
Please allow two or three business days handling time.
* Should you need a faster shipping speed, select "express shipping" at check-out or contact us for details 💁 Contact Us
Standard delivery time is not garanteed.
🍁 CANADA Standard Shipping
We ship nationwide by Canada Post, UPS, FedEx, Purolator or other trusted carriers based on shipping destination.
| Western Region Major Cities | 2 to 5 business days* |
| Central Region Major Cities | 3 to 10 business days* |
| Atlantic Region Major Cities | 4 to 12 business days* |
| Rural and Remote Areas | 7 to 20 business days* |
* No duties, handling or unexpected fees will be collected.
* Excluding handling time.
* Shipping time is not guaranteed.
🦅 USA Standard Shipping
We ship nationwide by UPS, USPS, DHL or Fedex.
| Most Cities in the US | 3 to 8 business days* |
* No duties, handling or unexpected fees will be collected.
* Excluding handling time.
* Shipping time is not guaranteed.
🌐 International (outside Canada and USA) Standard Shipping
We ship worldwide by UPS, DHL, Fedex, or other trusted carriers based on shipping destination.
| Major Cities | 5 to 14 business days* |
| Others | up to 30 business days* |
* Excluding handling time.
* Please note that sellers are not responsible for the local duties, taxes, inspection or other fees that may be charged by the customs. If you have questions about the customs or regulations, please contact the authorities in your country before you place an order.
* Shipping time is estimated only and in some countries customs delays are expected.
💔 Defective, Damaged or Missing Items
If your item is defective or damaged, please contact us by playpromusic@gmail.com attached with description and proof of photos in 7 days. Our customer service team will get back to you ASAP.
If your order is lost by the carrier, please contact us so that we can help make a claim.
If your order is held by the customs/post service/authorities in your country, it is the importer's (buyer's) responsibility to contact and clear the customs.