Shipping policy

• Our "Free Shipping to the US and Canada" applies to residential addresses. We are not limited to shipping to residential addresses only; however, buyers providing a business address must ensure their reception can accept personal packages. If an item is returned due to a reception rejection, the buyer will be responsible for the shipping costs incurred.

• If you need to use a P.O. Box address in the US and Canada, please select P.O. Box shipping as your delivery method at checkout. Otherwise, the package may need to be picked up at your local carrier’s service center at your own expense.
  
  
• To ensure compliance with legal requirements, we must verify your identity when your billing and shipping addresses differ. As part of our identity verification process, we require both your email address and mobile phone number. Providing false contact information may be considered fraudulent or deceptive in certain states and provinces.
  
  
• We take the quality of your instruments and your shopping experiences extremely seriously. Unlike dropshipping sellers, we ship all orders directly from our US or Canadian warehouses. Our team carefully checks every item before packaging, ensuring each order arrives in good condition. Trust us to deliver the care and attention to detail your valuable instruments deserve.
  

📦 Standard Shipping - Handling and Delivery Time
Please allow 1-2 business days for handling. Expect longer handling times during the holiday season.

• 💁For time-sensitive shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.

Standard delivery time is not guaranteed.

🍁 CANADA Shipping

We offer reliable nationwide shipping through trusted carriers, including Canada Post, UPS, Intelcom, and Purolator, selected based on your destination for the most efficient delivery.

Estimated Standard Delivery Time
Canadian Major Cities: 3 to 12 business days
Rural and Remote Areas: may take 12+ business days

• No duties, handling or unexpected fees will be collected.
• Please check the exact expected delivery time at checkout, as it is calculated dynamically based on your shipping address and shipping method.
• Excluding handling time.
  
• 💁 For time-sensitive shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.

🦅 USA Shipping
We offer reliable nationwide shipping through trusted carriers, including USPS, UPS, FedEx and DHL, selected based on your destination for the most efficient delivery.

Estimated Standard Delivery Time
Lower 48 States (most cities): 3 to 10 business days
Others (Including Guam, Virgin Islands and more): may take 10+ business days

• No duties, handling or unexpected fees will be collected.
• Please check the exact expected delivery time at checkout, as it is calculated dynamically based on your shipping address and shipping method.
• Excluding handling time.
• 💁 For time-sensitive shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.

🌐 International (outside Canada and USA) Standard Shipping
We ship worldwide by UPS, DHL, Fedex, or other trusted carriers based on shipping destination.

Major Cities	5 to 14 business days*
Others	Up to 30 business days*

• Excluding handling time.
• Please note that buyers are responsible for any local duties, taxes, customs inspections, or associated fees applied by customs. For specific regulations and fee estimates, we recommend contacting your local customs office before placing your order.
• Please note that shipping times are estimates only and do not account for potential customs clearance delays.
• Please note that if customs or postal authorities hold a shipment in the destination country, it is the responsibility of the importer (buyer) to contact the relevant agency and arrange for customs clearance.

 

💔 Defective, Damaged or Missing Items

If you discover that your order is defective or damaged upon arrival, please email us within 7 days at playpromusic@gmail.com with a description and photographic evidence of the issue. Our customer support team will review your details and respond promptly.

Important: Failure to provide complete information and photos within this 7-day window may result in the denial of shipping insurance claims.

If you suspect that your shipment is missing, please do not hesitate to c