Shipping

• Our "Free Shipping to the US and Canada" applies to residential addresses. We are not limited to shipping to residential addresses only; however, buyers providing a business address must ensure their reception can accept personal packages. If an item is returned due to a reception rejection, the buyer will be responsible for the shipping costs incurred.

• If you need to provide a PO Box address in Canada, please select only Canada Post or PO box shipping as your delivery method during checkout. 
  
  
• To ensure compliance with legal requirements, we must verify your identity when your billing and shipping addresses differ. As part of our identity verification process, we require both your email address and mobile phone number. Providing false contact information may be considered fraudulent or deceptive in certain states and provinces.
  
  
• We take the quality of your instruments and your shopping experiences extremely seriously. Unlike dropshipping sellers, we ship all orders directly from our US or Canadian warehouses. Our team carefully checks every item before packaging, ensuring each order arrives in good condition. Trust us to deliver the level of care and attention to detail that your valuable instruments deserve.
  
  

😷 Our hygiene and safety guidelines

In order to prevent the spread of germs and viruses, we require all employees to sanitize before handling and packaging.

📦 Standard Shipping - Handling and Delivery Time
Please allow 1-2 business days for handling. Expect longer handling times during the holiday season.

• 💁For time-sensitive shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.

Standard delivery time is not guaranteed.

🍁 CANADA Standard Shipping
We ship nationwide via Canada Post, UPS, FedEx, Intelcom, Purolator, or other trusted carriers, depending on the shipping destination.

Western Region Major Cities	2 to 7 business days*
Central Region Major Cities	4 to 10 business days*
Atlantic Region Major Cities	5 to 14 business days*
Rural and Remote Areas	7 to 20 business days*

• No duties, handling or unexpected fees will be collected.
• Excluding handling time.
  
• 💁 For time-sensitive shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.

🦅 USA Standard Shipping
We ship nationwide by UPS, USPS, DHL or Fedex. 

Most Cities in the Lower 48 States	3 to 8 business days*
Others (Including Guam, Virgin Islands and more)	5 to 20 business days*

• No duties, handling or unexpected fees will be collected.
• Excluding handling time.
• 💁 For time-sensitive shipping, select an optional faster shipping method at checkout or contact us if you're unsure which option to choose.

🌐 International (outside Canada and USA) Standard Shipping
We ship worldwide by UPS, DHL, Fedex, or other trusted carriers based on shipping destination.

Major Cities	5 to 14 business days*
Others	up to 30 business days*

• Excluding handling time.
• Please note that buyers are responsible for any local duties, taxes, inspections, or other fees that may be charged by customs. For questions about regulations, please contact your country's authorities before ordering.
• Shipping time is estimated only, and in some countries customs delays are expected.

 

💔 Defective, Damaged or Missing Items

If you discover that your order is defective or damaged, please email us within 7 days at playpromusic@gmail.com, providing a description and photo evidence. Our customer service team will respond promptly.

If you suspect that your shipment is missing, please do not hesitate to contact us.

Please note that when a shipment is held by customs or postal authorities in the destination country, it is the responsibility of the importer (buyer) to contact and clear customs.