Shipping

>>> New Policies from Jan 1, 2021

  • We are unable to ship to commercial address anymore.
  • We will have to verify your identity if the shipping address mismatches your billing address. We need both your mobile phone number and email address to do the verification.

> What happens to Your Order
We fully check your ordered items.
We securely place your items into a suitable mailer box.
We confirm that every info on shipping label is correct.
We send your package to our reliable carrier partner.
We notify you of tracking number.

> Impact of COVID-19: Update - January, 2021
Covid-19 outbreak has affected all our life. In order to prevent any possibilities of spread-out, we strictly require all employee sanitize before picking, handling and packing shipments.


Please note that most carriers are having holiday-level volumes and less workers, especially in regions hit tremendously by pandemic. We cannot guarantee any delivery at the moment.

Our handling time: 2-3 Business Days

Please be patient, and if you still have questions of delivery, we are always here to assist you.
Customer service email:
playpromusic@gmail.com


> Greater Vancouver, BC, Canada Fast Delivery - January, 2021

C$9.99 - Next Business Day Delivery
(You must check "local delivery" for Next Business Day Delivery)
or
Free Standard Shipping 2 to 5 business days. (including handling time)


> Standard Delivery Time
The delivery time is based on standard shipping.
Please allow 2-3 business days handling time. 
Should you need a faster shipping, please contact us by playpromusic@gmail.com

Canada
We ship nationwide by Canada Post or other carriers in some remote regions. 
Western Region Major Cities  2 to 4 business days*
Central Region Major Cities  3 to 5 business days*
Atlantic Region Major Cities  3 to 8 business days*
Others  4 to 12 business days*

* shipped by Canada Post, UPS, FedEx or Purolator, not guaranteed, exclude handling time.
* Due to COVID-19 disease, Canada shipment delays are expected on an additional 2 to 14 business days.

 

USA
We ship nationwide by UPS, USPS or Fedex. 

Most Cities in the US  2 to 8 business days*

* shipped by USPS, UPS or FedEx, not guaranteed, exclude handling time. Your order total value under USD 800 (USD 100 if being sent as a gift to someone other than the purchaser) generally are cleared without any additional paperwork prepared by CBP. 
* Due to COVID-19 disease, US shipment delays are expected on an additional 2 to 5 business days.

 

International (outside Canada and USA)
We ship worldwide by USPS, UPS, DHL, Fedex, or Acendia based on your shipping address.

Major Cities  7 to 20 business days*
Others  15 to 45 business days*

* estimated by carriers, not guaranteed.
* Please note that sellers are not responsible for custom duties, taxes, inspection fees that may be charged by your country, and delays that caused by your local carrier
* Due to COVID-19 disease, international shipment delays are expected.
* If we are unable to ship your order because of suspended shipping services by the shipper, you are able to get a full refund. Please check with your local postal services for impact of shipping.

> Defective, Damaged or Missing Items
If your item is defective or damaged, please contact us at playpromusic@gmail.com attached with proof of photos in 7 days. We will get to you ASAP. 

If your order is lost by the carrier(shown with tracking number), please contact us so that we can help make a claim. If the investigation takes more than 30 days, we will create a new same order for you and ship to you again.

If your order is held by the customs/post service/authorities in your country, it is your responsibility to contact and/or clear the customs.

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