Shipping

> How we treat your order
We double check your order before packaging.
We seal your package securely.
We make sure all info is correct.
You will receive confirmation email with tracking number.

> Estimate delivery time
The delivery time is based on standard shipping.
Please allow 2-3 days handling time.
Should you need a faster shipping, please contact us by playpromusic@gmail.com

Canada
We ship nationwide by Canada Post or other carriers in some remote regions. 

Western region major cities  2 to 4 business days*
Central region major cities  3 to 5 business days*
Atlantic region major cities  3 to 8 business days*
Others  4 to 12 business days*

* estimated by Canada Post, not guaranteed, exclude handling time.

USA
We ship nationwide by USPS or other carriers in some regions. 

Most cities in the States  3 to 8 business days*

* estimated by USPS, not guaranteed, exclude handling time. Packages value under USD 800 (USD 100 if being sent as a gift to someone other than the purchaser) generally are cleared without any additional paperwork prepared by CBP. 

International
We ship worldwide by Canada Post/USPS or other carriers in some countries.

Major cities in the world  7 to 20 business days*
Others  20 to 30 business days*

* estimated by carrier, not guaranteed. We are not responsible for custom duties, taxes, inspection fees and delay in your country.

 

> Defective, damaged and missing items
If your order is defective or damaged, please take some photos and write to us at playpromusic@gmail.com in 7 days. Our customer service will reply ASAP. 

If your order is lost by the carrier(shown with tracking number), please contact us so that we can make a claim. If the investigation takes more than 30 days, we will create a new same order for you and ship to you again.

If your order is held by the customs in your country, it is your responsibility to clear customs.