Shipping

> Your Order
We fully check all your ordered items.
We securely put your items into a suitable mailer box.
We confirm that all info on shipping label is correct.
We send your package to our carrier partner.
We email you your tracking number.


> Impact of COVID-19 Update - April 22, 2020

Covid-19 outbreak has affected all our life. 
In order to prevent any possibilities of spread-out, we strictly require all employee sanitize before handling, picking and packing shipments.

Please note that most carriers are having holiday-level volumes and less workers, especially in regions hit tremendously by pandemic. We cannot offer express, expedited or guaranteed delivery at the moment.

We already reduced our handling time from 3 business days to 1, and hope you can get your shipment as soon as possible. 

Please be patient of shipment delay, and if you still have questions of delivery, we are still here to assist you. Customer service email: playpromusic@gmail.com


> Greater Vancouver Region Next-or-2-business-day Free Delivery - April 1, 2020
We now offer fast and free local delivery on any purchase of ukulele. No minimum purchase required.
Next-business-day free shipping areas: Vancouver, Richmond, Burnaby, New Westminster and Delta, BC, Canada. (cutoff time: 3pm)
Two-business-day free shipping areas: North Vancouver, West Vancouver, Surrey and Tri-cities, BC, Canada


> Standard Delivery Time
The delivery time is based on standard shipping.
Please allow 1-3 days handling time. 
Should you need a faster shipping, please contact us by playpromusic@gmail.com

Canada
We ship nationwide by Canada Post or other carriers in some remote regions. 
Western Region Major Cities  2 to 4 business days*
Central Region Major Cities  3 to 5 business days*
Atlantic Region Major Cities  3 to 8 business days*
Others  4 to 12 business days*

* provided by Canada Post, not guaranteed, exclude handling time.
* Due to COVID-19 disease, Canada shipment delays are expected on an additional 2 to 30 business days.

 

USA
We ship nationwide by USPS or other carriers in some regions. 

Most Cities in the US  2 to 6 business days*

* provided by USPS, not guaranteed, exclude handling time. Your order total value under USD 800 (USD 100 if being sent as a gift to someone other than the purchaser) generally are cleared without any additional paperwork prepared by CBP. 
* Due to COVID-19 disease, US shipment delays are expected on an additional 2 to 10 business days.

 

International
We ship worldwide by USPS, UPS, Fedex, Acendia or other carriers in some countries.

Major Cities  7 to 20 business days*
Others  15 to 45 business days*

* provided by carriers, not guaranteed.
* We are not responsible for custom duties, taxes, inspection fees that may be charged by your country, and delay caused by your local carrier
* Due to COVID-19 disease, international shipment delays are expected on additional 7 to 14 days. And if your countries 
* If we are unable to ship your order because of suspended shipping services by the shipper, you are able to get a full refund. Please check with your local postal services for impact of shipping.

 

> Defective, Damaged or Missing Items
If your item is defective or damaged, please contact us at playpromusic@gmail.com attached with proof of photos in 7 days. We will get to you ASAP. 

If your order is lost by the carrier(shown with tracking number), please contact us so that we can help make a claim. If the investigation takes more than 30 days, we will create a new same order for you and ship to you again.

If your order is held by the customs/post service/authorities in your country, it is your responsibility to contact and/or clear the customs.

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